Effective Date: December 2024

At Doorvery Service Private Limited (“we”, “our”, “us”), we respect your privacy and are committed to protecting the personal data of our delivery partners (“you”, “your”). This Privacy Policy explains how we collect, use, share, and safeguard your information when you register and work as a delivery partner with doorvery.com.

1. Information We Collect

To onboard and manage delivery partners, we collect the following types of information:

a) Personal Information

• Full name, date of birth, gender

• Contact details (phone number, email address)

• Government-issued identification (Aadhaar, PAN, Driver’s License, etc.)

• Bank account details for payment processing

• Vehicle details including registration, insurance, and driving license

• Photographs and profile information

• Location data while on delivery (via GPS tracking in the app)

b) Usage and Device Information

• Device information such as device ID

• App usage data including delivery status, route information, and app activity

2. How We Use Your Information

We use your data for the following purposes:

• Verification and onboarding of delivery partners

• Managing delivery assignments and routes

• Processing payments and incentives

• Ensuring compliance with legal and regulatory requirements

• Communicating important updates, policies, and support information

• Improving our services and app functionality

• Safety, fraud prevention, and dispute resolution

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Third-party service providers for identity verification, payment processing, and background checks

• Law enforcement or regulatory bodies if required by law

• Insurance companies for claims related to delivery operations

• Analytics providers with anonymized data for improving services

4. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction, including encryption, secure storage, and access controls.

5. Location Tracking

While you are logged in to the delivery app, we collect real-time GPS location data to optimize delivery operations and ensure safety. Location data is handled confidentially and only used for legitimate business purposes.

6. Your Rights

You have the right to:

• Access, update, or correct your personal data

• Request deletion of personal data, subject to legal or operational constraints

• Object to or restrict certain processing activities

• Withdraw consent where applicable

To exercise your rights, please contact us at support@doorvery.com.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Changes to This Policy

We may update this Delivery Partner Privacy Policy periodically. We will notify you of any significant changes by posting the updated policy on the app or website with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

📧 Email: support@doorvery.com
🏢 Doorvery Service Private Limited